View your account to see your order status..

SCALPERS STORE DELIVERY 3-5 working
days**- FREE*

Scalpers will send you an SMS when your order is ready to be picked up in store. The courier may also confirm the delivery, but we recommend that you wait for the message from the store as they register your order and will inform you.

*If your order does not exceed 60€, delivery costs are 3,95€.

**This time frame may vary depending on time of year, delivery address, time of purchase and availability of items.

COLLECTION POINT DELIVERY 3-5 working days** - FREE*

Pick up your order at any collection point near you. We will show you the collection points available at the time of
purchase according to your post code.

*If your order does not exceed 60€, delivery costs are 3,95€.

**This time frame may vary depending on time of year, delivery address, time of purchase and availability of items.

HOME DELIVERY 3-5 working days** - FREE*

We will send a confirmation email with tracking number as soon as your order is prepared. View your account to see the tracking details for each order.

*If your order does not exceed 60€, delivery costs are 3,95€.

**This time frame may vary depending on time of year, delivery address, time of purchase and availability of items.

Our delivery times range from 3-5 working days. Please note that this period is extended during promotions and
sales periods and over Christmas.

If you select home delivery, choose an address where there is always someone in. Otherwise, we recommend you choose in-store delivery or collection point delivery to avoid missing your order and having it returned to the point of origin.

SCALPERS STORE DELIVERY - 3,95 EUR

COLLECTION POINT DELIVERY - 3,95 EUR

HOME DELIVERY - 3,95 EUR

*For orders over 60€, delivery is free of charge.

You have 30 calendar days from receipt of your order to make a return or exchange.

Where can I make a return?

Scalpers store

You only need your order number to make any changes or request a refund.

Pick Up point

Go to our returns page and follow the steps.

Home collection

Go to our returns page and follow the steps.

Are there any related costs?

Scalpers store- Find your nearest shop!

• RETURN- FREE
• EXCHANGE- FREE

Pick Up point

• RETURN- 2,95 EUR
• EXCHANGE- FREE

Home collection

• RETURN- 2,95 EUR
• EXCHANGE- FREE

If you make a second exchange of the same order, it will only be free of charge at a Scalpers store.

REFUND

As soon as the returned item arrives at our logistics centre, it will be registered and reimbursed. We will send you a confirmation email and the money will appear in your account within approximately 3 days.

*If the return has been collected at home, 2,95€ will be deducted from the refund for return
costs.

As soon as the returned item arrives at our logistics centre, it will be registered and you will receive an online gift card for the amount of your return via email.

EXCHANGE

If you have requested a different size or are exchanging faulty items, as soon as the package arrives at our logistics centre, we will arrange delivery of your replacement order.

If there is no stock available for an exchange, we will arrange a refund.

Which items are non-returnable?

• Boxer shorts
• Socks without their seal
• Gift card used at any time

Will I be refunded delivery costs if I return the order?

Costs incurred to deliver the order are non-refundable. However, if you receive a faulty item for which you paid
delivery costs and wish to return it for a refund, delivery costs will be refunded.

How should I organise my return (home pick up or pick up point)?

• Returned items must include both the inside and outside labels.
• Place the items in a box or
  bag (preferably in the same one as its delivery).
• Print the order’s eco receipt from your account dashboard or the order confirmation email and include with the package.
• Process the return in the
  dashboard and follow the steps indicated in the email you will receive subsequently.
• To finish:

Home collection: have your package ready for pick up.

Pick Up point: take it to the nearest pick up point and you're done!

Scalpers accepts the following credit/debit cards: Visa, Mastercard, American Express, Maestro, UnionPay, Klarma, Apple Pay, Google Pay and Shop Pay

I have placed an order and I have been charged twice, what should I do?

Occasionally, the bank generates a withholding amount for the order and it is reflected in your account as a
double charge. Actually, it is only a retention that will disappear after 24/48 hours. Double check you have not placed 2 orders, as in this case you will have to cancel one of them via our form.