DELIVERIES
Order status
View your account to see your order status
Delivery methods
Scalpers provides customers with the flexibility to have their orders delivered to their desired private address or pick up point
This options are chosen during the checkout process
Delivery time
3 - 10 business days*
*Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability or holiday season.
Delivery costs
Zone 1: $9,99
United States of America, Hong Kong, Israel, Morocco, Singapore, South America and Israel
Zone 2: $55
Rest of World (excluding European Union)
Incident wirh my order delivery
My order is not being tracked
If your order is not being tracked even though it has been ready for more than 72 hours, please contact us via the online form selecting "Incident with my order".
The courier informs me there is a problem with my order.
Don't worry, leave it to us. Tell us the problem and we will manage it will the courier to speed up the process. .
RETURNS
Returns policy
Scalpers offers a return and exchange policy with different timeframes depending on the country of delivery.
The return period for orders placed from November 14th will be extended until December 31st.
To ensure eligibility, products have to be unused, in excellent condition, in their original packaging and with the label intact.
Note that underwear, socks and gift cards are non-returnable
It is important to note that the company reserves the right to reject any item that goes against this criteria
Processing a return
To initiate a return, customers can start the process by clicking on the returns page.
The portal will automatically provide the correct return instructions based on the customer’s shipping address.
The sender is solely responsible for covering the costs and risks associated with returning the products.
Resolution of a return
REFUND
Returned orders will be processed within approximately 1-3 business days from the reception.
Refunds will be credited back to the original customer's form of payment within 2 to 5 business days.
EXCHANGE
If you have requested a different size or are exchanging faulty items, as soon as the package arrives at our logistics centre, we will arrange delivery of your replacement order.
If there is no stock available for an exchange, we will arrange a refund.
Which items cannot be returned?
- Customisable items: personalised garments.
- Tailoring items: garments that have been altered or adjusted.
- Underwear: boxers and socks without the security seal.
- Gift cards that have been used at any point.
- Items that do not retain both their inner and outer tags.
Are the shipping costs refunded if I return my order?
Shipping costs generated when placing the order are non-refundable.
Returning Items Not Purchased from Scalpers
What happens if I accidentally return an item I didn’t buy from Scalpers?
If you send an item to our returns warehouse that was not purchased through our website, it will be handed back to the carrier and we will completely lose track of it. Scalpers is not responsible for returns of products that do not belong to our brand.
PAYMENTS
Payment methods
Scalpers accepts the following credit/debit cards: Visa, Mastercard, American Express, Maestro, UnionPay, Klarma, Apple Pay, Google Pay and Shop Pay
Retentions
I have placed an order and I have been charged twice, what should I do?
Occasionally, the bank generates a withholding amount for the order and it is reflected in your account as a
double charge. Actually, it is only a retention that will disappear after 24/48 hours. Double check you have not placed 2 orders, as in this case you will have to cancel one of them via our form.