SCTELMO SHOES

Estimated delivery time: 3 to 10 working days*

Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability, promotion or holiday season.

Delivery costs

Zone 1: $9,99

United States of America, Hong Kong, Israel, Morocco, Singapore, South America and Israel

Zone 2: $55

Rest of World (excluding European Union)

You have 30 days from delivery to return or exchange your items.

To request a return or size exchange, visit our Returns Portal.

1. Select the items and reason for return.
2. Pack your items with the Eco Ticket available in the portal or under My Account > Orders.
3. Ship your parcel via FedEx at your own expense to:

Scalpers Returns Warehouse - Calle Herrería 18 41210 Guillena, Seville, Spain

Size exchanges: Free shipping for the replacement. Exchanged items can only be returned for a refund.

Faulty items: Please contact us before returning them.

RETURN CONDITIONS

Items must be unused, with original tags and packaging. Personalised or altered items, underwear and socks without their hygiene seal, and used gift cards cannot be returned.

REFUNDS

Returns are processed within 1–3 working days of arrival. Refunds reach the original payment method within 2–5 working days after processing.

Original shipping costs are non-refundable.